eRentPayment - Recent News

RentSpree Screening

Wed, 28 May 2025 18:59:00 GMT

We are very excited to announce that we have partnered with RentRedi to provide a new online screening tool for our customers. eRentPayment customers will register on the RentRedi site to gain access to new screening features, such as:

Full Credit Report:
- TransUnion predicts rental eviction risk 15% better than traditional credit scores, helping landlords make a more confident rental decision.
Full Eviction Report:
- One of the largest eviction databases subject to the FCRA, with 27 million eviction records, covering all 50 states plus Washington, D.C.
Full Criminal Report :
- Over 370 million criminal records from state and national databases provide comprehensive information for landlords.
Tenant income and asset verification

Automatic tenant screening requests will be sent with the application request. Additionally, you can manually request tenant screening after you have reviewed the application.

eRentPayment customers will have the option to migrate your accounts to RentRedi and use the platform for $1 for the first 6 months!
- To get started, click here and you should be prompted with a window to start the migration. You can also follow this guide here.
- Once completed, click here for steps to run a tenant screening.
Not an eRentPayment customer? No worries, click here to get started on the RentRedi Platform.

eRentPayment Payment Processing Update

Fri, 18 Oct 2024 21:53:00 GMT

eRentPayment payment processing will be disabled after 11/17/2024, please migrate to avoid any payment disruptions. You will not be able to process December 2024 payments through eRentPayment.

You will still be able to access eRentPayment to review your payment history, however new payments will not be processed for one-time or recurring payments after 11/17/2024.

Migration Questions

Tue, 16 Apr 2024 17:03:00 GMT

For access to migration articles, the migration video, and contact or demo details, please go to:

https://support.erentpayment.com/kb/c35/upgrade.aspx

Thank you!

RentRedi Acquires eRentPayment

Fri, 19 Jan 2024 18:14:00 GMT

RentRedi has officially acquired eRentPayment, and we can't wait to start this journey of enhanced property management together. 🎉

The new product has features that we’ve been wanting to add to eRentPayment for a long time. Now, you also have access to lease tracking, credit card payments, background screening, and so much more.

Here's everything available to you now:

Online Rent Payments: Our platform enables your tenants to make secure online and mobile rent payments, with automated rent reminders, late fees, and add-on rent reporting features.
Find Tenants: Get custom prequalifications and applications & full background checks to easily and quickly fill your units.
Maintenance Tracking: Keep track of maintenance requests and repairs through our easy-to-use platform. You'll never miss a maintenance issue again.
List Properties: Fill your vacancies with syndication to Zillow, Trulia, HotPads, and Realtor.com. Plus, get a free marketing page you can share, text, email, and more.

We plan to migrate all customers to the new platform by April 1st. We will be migrating groups of customers to ensure you have access to the necessary resources and assistance during your migration.

If you haven’t already started the migration, we will email you when your profile is ready to start the migration process. Even if you haven’t received a payment through eRentPayment recently, you may still use the migration tool to transfer properties and your profile information to the new platform. Then, you can utilize the new features without having to enter all of your data again!

Please review the migration articles here for answers to common questions.

Transaction Issue

Mon, 10 Jul 2023 13:11:00 GMT

On 07/08/2023 until 07/09/2023, there was a payment issue involving our bank's system and transactions could not be submitted during the network issue. We are working with our bank to determine the root cause of the issue within their system to avoid a similar situation from occurring again.

Some transactions were generated on our system but not processed correctly in our bank's system so we are processing those payments on 07/11/2023. We will notify the affected customers as we ensure the transactions are processed correctly.

We apologize for the issue and payments may now be submitted. All recurring payments were correctly processed as well.

Monday September 6th - Bank Holiday

Fri, 03 Sep 2021 18:47:00 GMT

Please note that Monday, September 6th is a federal bank holiday so no deposits or debits will occur on Monday. Any deposits or debits scheduled for Monday should occur on Tuesday instead.

Recurring payments for 09/04/2021, 09/05/2021, and 09/06/2021 will start processing on Tuesday 09/07/2021 to debit the tenant on Wednesday 09/08/2021.

The Labor Day holiday will delay the processing and depositing of payments by an extra business day.

Thank you!

Monday July 5th - Bank Holiday

Fri, 02 Jul 2021 23:09:00 GMT

Please note that Monday, July 5th is a federal bank holiday so no deposits or debits will occur on Monday. Any deposits or debits scheduled for Monday should occur on Tuesday instead. Thank you!

TransUnion Changes

Mon, 25 Jan 2021 21:44:00 GMT

As of February 06, 2021, we will no longer integrate with TransUnion for our background screening product. Upcoming changes to the TransUnion SmartMove platform and processes will not allow our current integration to function correctly on the new TransUnion platform.

With the change to the integration, we will no longer be reporting rental payments to TransUnion as well. We will continue to report rental payments to Equifax and Experian.

Existing screening records will be accessible through 02/06/2021. If you need to view a report for a recent screening record after 02/06/2021, please contact us or contact TransUnion to request the screening report be sent directly to you from TransUnion:

TransUnion Email: smrmhelp@transunion.com

TransUnion Phone Number: 1-866-775-0961

Our online application tool will not be affected by the the change as you will still be able to utilize the online application feature at no cost.

Please click here for details on the new screening tool we recommend.

New Year's Day Processing

Mon, 28 Dec 2020 23:38:00 GMT

Please note the national ACH system will be closed on 01/01/2021 so no processing will occur on Friday. Any recurring payments scheduled for 01/01/2021 will be generated on Friday 01/01/2021, however the transactions will not begin processing until Monday 01/04/2021 due to the bank holiday.

Recurring payments or payments submitted on Friday 01/01/2021, Saturday 01/02/2021, and Sunday 01/03/2021 will be sent to the ACH system on Monday 01/04/2021 to debit the tenant's bank account on 01/05/2021.

Recurring payments or payments submitted on 12/31/2021 before our cut-off time of 7pm ET will be sent to the ACH system on 12/31/2021 but will not debit the tenant's bank account until Monday 01/04/2021.

eRentPayment Updates

Mon, 07 Dec 2020 21:34:00 GMT

We released a number of updates on 12/03/2020. If you encounter any login or property update issues please see the details below:

1. Logo Update: The eRentPayment logo was updated, however for some users when trying to access the site the logo appears across the entire screen and does not allow the user to login. To resolve the issue, you need to simply refresh your browser cache in most cases.

For some browsers you need to go to Options--Privacy and Security and select the Clear Data option while other browsers you can go to Options--Developer Tools and right click on the Refresh icon and select "Empty Cache and hard reload" to clear the cache.

2. Property Nickname and Payee fields: When adding or updating a property special characters are no longer permitted in the Property Name field and the Payee entry fields. We made the change to ensure special characters are not included with any transactions when they are sent to the national ACH system.

If the Property Name or Payee First Name/Payee Last Name are set to red when adding or updating a property record you will need to remove any special characters from the field to continue.

3. Inactive Property View: For property managers and landlords, the "Show Inactive Properties" option in the Profile has been fixed. On the Properties screen the Inactive Properties section will be hidden if the option is set to false.

4. Search Page: On the Payments-Search page we have added a new "All But Transaction Fee" option for the Type field to search on all payments except Transaction Fees. The Property column may now be sorted on in the results list.

5. Recurring Payment Page: On the recurring payment page a warning will now be displayed during the add of a new recurring payment if the tenant already has an active recurring payment. This was added to avoid duplicate recurring payments.

After a property is selected on the Recurring Payment screen the property details will be displayed to show the tenant the Due Date, Rent Amount, Bi-Weekly Amount, and Weekly amounts listed in the property to assist with adding the correct recurring payment details.

6. Make Payment: When a tenant submits a one-time payment, if there is an open Payment Request (Invoice) for the property, there will be a warning message displayed to view the Payment Request. We did not add an option to prevent one-time payments from being submitted if there is an open Payment Request as this will be just a warning message for now.

We also added asynchronous email processing for the Make Payment page to prevent email confirmations from not being generated.

7. Background Check: When requesting a background check from an application, the applicant information will now populate on the background check screen as this bug was fixed.