How does a manager enable Maintenance Requests?

To enable Maintenance Requests the Property Manager or Landlord will follow these steps:
 
1. Log in to your eRentPayment profile
2. Go to Requests then select the Configure Requests tab:                                                    
3. Select the "Enable Maintenance Requests" button
4. The default category and subcategory records will be loaded and Maintenance Requests will be active.
5. If you would like to use a specific email to receive all Maintenance Request emails, such as a specific person handles all maintenance issues, you can enter the person's email in the "Alternate Maintenance Notification Email" field and select Save Email.  The email will be used to notify that person if a tenant submits a maintenance request or enters an update in an existing maintenance request.  
 
For example, if your property uses propertymanager@example.com to receive all payment emails but you want to have the maintenance request emails be sent to maintenance@example.com you could enter the following:
 
 
 
To modify the Category and Subcategory records:
You can customize the category and subcategory records that are displayed to the tenant so you can track the different types of requests that are opened.
 
Add a new Category:
1. Enter the new category name in the field below the existing category records:
 
 
2.Select the green Add button, as highlighted with the red square above.
3. Once you have completed all of the changes be sure to select Save Changes before you exit the page.
 
Add a new Subcategory for a Category:
In this example we will add a new subcategory for the Plumbing category.
1. Click on the Category record.
2. The associated Subcategory records will be displayed to the right, such as:
 
 
 
3. Enter the new subcategory value, such as Toilet Valve in this example.
4. Select the green Add button, as highlighted with the red square above.
5. Once you have completed all of the changes be sure to select Save Changes before you exit the page.
 
To Delete a Category or Subcategory:
1. Click on the category or subcategory record first.
2. Click on the Red X button to delete the record, such as if we decide to delete Toilet Valve:
 
3. When prompted confirm you want to delete the record.
4. Once you have completed all of the changes be sure to select Save Changes before you exit the page.
 
To Rename a Category or Subcategory:
1. Click on the category or subcategory record
2. Click on the Pencil icon, such as if we are renaming Toilet Valve we would click on the Orange button:
 
3. Enter the new name.
4. Click the Pencil icon again.
5. Once you have completed all of the changes be sure to select Save Changes before you exit the page.
 
 

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