What has been changed to avoid a similar situation again?
We understand the inconvenience this has caused you and the trust we have lost with our customers after years of processing payments. To prevent such an occurrence from happening again, all payments are now being processed through a direct bank relationship we have established with Esquire Bank and no other third-party processors will be involved. Any transactions submitted after 10/12/17 and any future transactions should not be affected as they will be run through this new direct processing relationship.
Information Esquire Bank:
Esquire Bank, National Association approved eRentPayment LLC’s ACH application as a Third Party Sender effective 10/23/2017. This relationship allows eRentPayment to originate ACH transactions on behalf of Esquire Bank (Originating Depository Financial Institution) and settle through its account at the Federal Reserve Bank. Esquire Bank, N.A. is a subsidiary of Esquire Financial Holdings, Inc. (NASDAQ:ESQ). The Bank is a full service commercial bank engaged in serving the financial needs of the legal and small business communities on a national basis, as well as commercial and retail clients in the New York metropolitan market.