Can a Late Fee be Waived?

If you would like to waive a Late Fee for a tenant there are multiple options we recommend:
 
Payment Not Submitted Yet
Option #1: 
Create a Payment Request for the payment that is due and select "None" for the Late Fee option so that if the tenant submits the payment through the Payment Request a Late Fee will not be generated. Instructions: https://support.erentpayment.com/kb/a129/how-can-an-invoice-be-sent-to-a-tenant.aspx
 
Option #2:
Update the Property record and set Charge Late Fee to No on the Late Fees tab and update the property.(We recommend Option #1 so you don't have to enter the Late Fee settings again after the payment is submitted).
 
Late Fee Submitted
If the tenant has already submitted a Rent Payment and the system generated a Late Fee transaction you may void just the Late Fee transaction as long as the Late Fee has not started processing yet.  Instructions: https://support.erentpayment.com/kb/a34/can-i-void-or-cancel-a-transaction.aspx
 
 
This article assumes the tenant is submitting a one-time payment.  For any recurring payment changes, such as processing the payment on a later date, please see https://support.erentpayment.com/kb/a8/can-the-debit-day-or-amount-for-a-recurring-payment-be-temporarily-changed.aspx  

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