With the increased concerns regarding Coronavirus (COVID-19) please know that we are available for any questions or changes regarding upcoming payments.
The following options are available, as permitted by the property manager or landlord, in case changes are necessary for a recurring payment:
- We can update the recurring payment to skip a scheduled payment date.
- We can update the recurring payment to process a scheduled payment on a different date.
- We can update the recurring payment to process a different amount for just one payment date.
- We can update the recurring payment to skip multiple payment dates instead of disabling the recurring payment entirely.
If the recurring payment was set up per our Automatic Authorization Form the property manager or landlord will need to email us at firstname.lastname@example.org
to request the recurring payment change.
If the tenant set up the recurring payment the tenant will need to email us to request the change.
We will need to make the change though as changing the amount or date is not available through your profile. Please email us at least a business day or two prior to the payment date to ensure we have time to make the necessary changes.
If the property manager or landlord is waiving late fees we will need an email from the property manager or landlord along with the change request confirming that Late Fees are being waived.
If the property manager or landlord is waiving the late fee for a payment the property manager or landlord may create a Payment Request (Invoice) for the tenant to submit the payment through so that a late fee is not charged.
Please see this article for more details on waiving a Late Fee if the property has Late Fees active:
Payment Request (Invoice) instructions:
If you know that a payment will not clear please contact us prior to the payment date so that we can determine all of our options. We would prefer to change the payment, if possible, instead of the payment being returned and you incurring bank return fees.
If a payment is being skipped, such as through a recurring payment update (see above) or not submitting a one-time payment, the property manager may record a record of the skipped payment within the system to avoid payment issues for future months:
Please don’t hesitate to contact us as we will work through this together.