Recent News

We intend to shortly process payments submitted after approximately 7:01:33 PM (Eastern time) on 10/12/2017. Those transactions are still pending in the system after we suspended all ACH processing.



For those pending transactions, if you should no longer want them to be processed, please void the transaction(s) prior to 7 PM (Eastern) on 10/23/2017. At that time, we plan to begin processing those pending payments through our new direct bank relationship.

We understand some tenants have had difficulty with their banks returning transactions. The following should assist: The reason code the tenant may provide to his or her bank for the dispute is R10. Note: NACHA uses the term “return” for disputes or chargebacks. The description for R10 is: “Customer Advises Unauthorized, Improper, Ineligible, or part of an Incomplete Transaction”. It requires a written statement from the tenant. Some consumers report that their bank is not...

We regret to inform you that our payment processor, eCheckit, has informed us that it expects to file for bankruptcy protection shortly. We are told that it suffered losses due to a fraud and that its processor, Check Commerce, has held over $4 million of it's funds and will not release the funds to the intended recipients at this time. Please note that eRentPayment had nothing to due with the fraud eCheckit suffered. It was apparently caused by another client of eCheckit.



The...

The national banking system is closed today (10/09/2017) for Columbus Day so no debits or deposits will occur. Any deposits sent Friday evening should post tomorrow morning.

Please note we are in the process of switching our processing bank so transactions will be temporarily processed on a 3-5 business day deposit schedule instead of the normal 2-3 business day schedule. We apologize for the delay as we cannot have any "late returns" during the transition so that is the reason for the temporary schedule change.



We understand the inconvenience as the change was required to ensure we can meet the processing volume of our customers. Thank you for your...

Please note that with October 1st falling on a Sunday we will process any recurring payments scheduled for Friday (09/29/2017), Saturday (09/30/2017), or Sunday (10/01/2017) on Friday 09/29/2017 but the payments will not actually debit the account holder until Monday 10/02/2017.

Here is a summary of the updates and improvements we released on Monday 09/04/2017 related to Applications, Screenings, and Manual Transactions: 1. Online Applications: An example application has been added to our homepage at www.erentpayment.com/SampleApplication.aspx The Application Template Builder has been updated to allow for easier viewing and editing of a template: The field types, such as Text Box, Radio Buttons, are larger and there is an indicator where the new field...

We released two new features this weekend as we have added: 1. Maintenance Requests: Maintenance Requests can now be submitted and tracked by tenants or property managers through our system for tracking property issues. 2. Payment Requests: Payment Requests (Invoices) can now be submitted by property managers and landlords to request payments be submitted by a tenant. There are multiple scenarios to utilize this feature, such as: Request move in payments, such as a...

Happy 4th of July from everyone here at eRentPayment! We will be closed on 07/04/2017 as we celebrate with our families.

Here are some important processing notes for July:

1. Any recurring payments scheduled for Friday (06/30/2017), Saturday (07/01/2017) or Sunday (07/02/2017) should be generated on 06/30/2017 to debit the tenant's account on Monday 07/03/2017. The payments should deposit on 07/06/2017 for properties set to our standard 2-3 business day processing due to the...

We will be closed on Monday 05/29/2017 as we observe Memorial Day. For this month any recurring payments scheduled for Friday (05/26/2017), Saturday (05/27/2017), Sunday (05/28/2017), or Monday (05/29/2017) due to the holiday were generated on 05/26/2017 but will not actually debit the account holder until Tuesday 05/30/2017.