We released a new feature on 01/11/2016 that will require any new bank accounts added by a tenant to be verified through small deposits sent to their bank account before the bank account can be used on our service. The tenant will enter the deposit amounts received into our system to verify the bank account to make sure the tenant has access to the bank account they are trying to submit a payment with.
This new change should reduce the number of "Invalid Routing or Account Number"...
Happy New Year as we want to thank you for being a part of the service this year! We are very excited for 2016 as we have expanded our development resources in order to add new features and improvements sooner! We will definitely keep you updated as the new features and changes are released. Since the national ACH system will be closed on 01/01/2016 this will delay the processing of payments this month. Please keep in mind that any recurring payments scheduled for 01/01/2016...
From everyone here at eRentPayment we want to wish you a Happy Holidays! Just a reminder that we will be closed on 12/25/2015 and we will have limited hours on 12/24/2015 of 8am PT to 12pm PT (11am ET to 3pm ET). We will also have an early cut-off time on 12/24/2015 of 7am PT (10am ET) for transactions to be sent to the national banking system. We hope you all have a wonderful holiday season! [image]
Important note for Christmas Eve processing:
Please note our bank will have very limited hours on 12/24/2015 so our cut-off time will be 10 am ET (7 am PT) instead of our normal 7 pm ET (4 pm PT) cut-off that day. Since 12/25/2015 is a bank holiday any recurring payments scheduled for 12/24/2015, 12/25/2015, 12/26,2015, or 12/27/2015 will be generated on 12/24/2015 to debit the account holder's bank account on 12/28/2015. Any change/delay requests for these recurring payments must be...
We apologize for the phone issues and response delays today as Spokane had a severe windstorm yesterday afternoon and our power at the office has been out since then. We are working remotely to respond to your requests so we appreciate your patience. Once the power is restored to our office we will let you know as we are hoping it will be restored tomorrow on 11/19/2015 so we can all return to the office. Thank you!
You may notice the new logged in pages have changed as we released our new internal navigation and update on 11/12/2015 to improve the service. Here is a summary of the recent changes:
1. There is now a Dashboard feature for all users upon logging in that displays recent transactions along with common tasks:
2. The internal navigation has been updated so all of the navigation is now at the top of the screen. Here are the sections each type of user will see:
With the Last Day of the Month and the 1st falling on a weekend we will be generating any payments scheduled for 10/31/2015 or 11/01/2015 on Friday 10/30/2015. The account holder will not be debited until Monday 11/02/2015 though.
Please note that the federal banking system will be closed for Columbus Day on 10/12/2015 so no ACH processing or deposits will occur that day. Any deposits scheduled for Monday should be deposited on Tuesday instead. Thank you!
Please note our office will be closed 09/07/2015 for the Labor Day holiday. Payments and deposits will be delayed by a day due to the federal bank holiday also.
Any recurring payments scheduled for 09/04/2015, 09/05/2015, 09/06/2015, or 09/07/2015 will generate on Friday 09/04/2015 and debit the payer's bank account on Tuesday 09/08/2015.
Since the recurring payments for August 1st and August 2nd fall on a weekend this month they will process on Friday July 31st and debit the tenant's account on Monday the 3rd.
Any change requests would need to be received by email at email@example.com before 7pm ET on 07/31/2015. Thank you.
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