How to change the day of the month a recurring payment processes on

Changing the day of the month a recurring payment is submitted on will be determined by how it was originally setup. If the recurring payment was set up by the renter and shows as "Locked: False" on the recurring payment details page please note the submit date cannot be edited unless no payments have ever generated for it. If no payments have ever generated for the payment then the renter can follow these steps:

 If payments have already generated for a recurring payment added by a renter they will need to delete the payment and add a new recurring payment. To do this they will need to follow these steps:

For recurring payments that were added per an Automatic Authorization Form and show as "Locked: True" on the recurring payment details page the renter will not have access to changing it from his or her profile and will need to contact the property manager. The property manager can send an email stating the day of the month to change the submit date to, include the renter in this message (please ensure the renters email address matches what we have on file, you can confirm by selecting the Properties tab and then Renters) and ask the renter to Reply All confirming the change. 

 

If the renter does not have an email address on file with us then a new Authorization Form will need to be submitted. If it is only a change in the submit date it can be noted in the other fields (bank account, end date, amount etc) that there is "No Change" or "Same". The renter will need to sign and date the form to authorize the change and that completed document will be sent back in to us per the steps on the form.