What are the transition steps for a landlord?

Important Note:  Since eRentPayment does not store your Lease Start Date and Lease End Date, we estimate those dates during the upgrade.  You may need to update the Rent Amount, Lease Start Date, and Lease End Date for each property/unit.  We will also upgrade old properties to ensure the payment history is retained.  

  1. Log in to your existing eRentPayment profile at www.erentpayment.com.

  2. On the Manager Dashboard you should be prompted with a window to start the migration.

  3. Select Accept and Continue in the window.

  4. Your property, account, tenant, payment history, and data will be migrated to your new profile and display the new dashboard.

  5. You will be prompted to pay just $1.00 for a 6-month subscription.

Review Tenants (Current & Prior):

  1. Go to the new Dashboard.

  2. Click on the “Renters” action

  3. You may remove any past tenants that were still associated with your properties in eRentPayment.

Review Payment Accounts:

  1. From the new dashboard, click the dropdown arrow under the Rent section > Click Payment Accounts.

  2. For any bank accounts that need to be completed, select the Finish Setup option for each bank account.

  3. Enter the Ownership and Account Type fields in the Bank Info section.

  4. Select Save and Continue.

  5. Enter your name and address details in the Personal Info section.

  6. Select Save and Continue.

  7. Enter your name, SSN, and Signature on the Signature and Verification page for the processing account.

  8. Select Save and Finish.

Review Properties & Units:

We recommend reviewing each lease to set the Lease End Date.

  1. From the new dashboard, click into the Properties section.

  2. Click on each property record.

  3. Review each property’s information and individual units.

  4. Select New Lease (Charges) in the Current Lease section.

  5. Select Continue.

  6. Confirm the tenants in the Tenants section or add a new tenant.

  7. Select Continue.

  8. In the Charge Details section, enter the Lease End Date, or leave the End Date blank for a month-to-month lease. Fill in any other fields that are required. You may also enable credit boosting for the tenant if you decide you would like to pay for tenants to report their on-time rent payments to TransUnion.

  9. Select Continue.

  10. Save the changes.

Review Late Fees:

  1. From the new dashboard, click the dropdown arrow under the Rent section.

  2. Select late fee rules. 

  3. Click on each migrated late fee rule to confirm correct settings.

  4. The Save As option will either bundle the Rent Payment and Late Fee or create separate Charge records.

  5. If you need to add a late fee rule, select Add Late Fee in the upper right.  You may add a late fee rule for all properties or specific units within a Property.

Review ACH and CC Fee Settings:

  1. Select the gear icon in the top right of the menu bar to select Settings.

  2. Toggle to the Feature Settings section.

  3. In the Payment Types section, select Edit Payment Types.

  4. You may select ACH Only or the ACH, Credit, & Debit Cards option if you want to allow credit and debit card payments.

  5. Select Edit Fee Rules in the Convenience Fees section.

  6. You will be able to select which party pays the $1.00 ACH fee and which party pays the card fees, if you allow credit card and debit card payments.